Online selling's challenges are very specifics

• Customer relationship Management at a distance and through multiple channels.

• The multichannel strategies rise and more specifically the e-commerce that create a new situation on the market.

• Strong constraints on the logistic network in order to meet the delivery delay and the inverse logistic management (customers returns).
  

The customer demand forecast and its use by professional teams is the heart of these issues. The VADistes are fortunate to dispose of warehouses with huge data bases concerning their clients and their products. The data exploitation in a predictive management approach for service trades is an important source of productivity gains (cost reduction) and increasing the quality of customer service. 

Management planning as a driver of productivity

• Central purchasing : The catalog concept, such specific to the VAD, is very involving because it guarantees to the customer a continued availability of products. The purchased amount is therefore a key element of cost control: over-buying leads to lower margins, and under-buying leads to a logistic costs increase because of fast and thus expensive logistics activations. However, the purchased quantity is based on a demand forecast where it is important to estimate both the value and the incertitude (risk management). The aim is to use this forecast knowing the risks it contains. Our Provisia solution could assist you to carry out a consistent and controlled sales plan.
  

• Warehouses : warehouse is at the heart of VADiste trades. Incoming and outgoing goods flows modulate the wide range of warehouses activity. The advanced flows knowledge allows for productivity gains and quality of service in large areas such as teams management (allocation, planning and recruitment) and scheduling tasks. Our solution Affluencia for workforce management could assist you areas and warehouses managers to increase your team productivity in the human values respect of your business.
  

• The distribution network : The multi-channel distribution network management (e-commerce, catalog and store) poses particular problems of supply outlets and personnel management of these outlets. Compared to a traditional retailer management (single channel), this management must integrate multi-channel goods flows. More specifically, the landing products management at the end of collection must integrate the Internet channel as a possible lever.

• The contact center : The contact center is the key of the turnover and the image of your company. Inflows and outflows on the various channels (telephone, internet, e-mail or mail) must be treated in short time by competent operators. To ensure the best quality in front of this service that deals with a daily flows pressure, a fine predictive knowledge is essential. With our soltuion Affluencia SaaS, you would dispose a fine prediction for your inflows and outflows multichannel and multi-skills.

If you need any further information concerning our products, please do not hesitate to contact us.