- Maximize customer satisfaction
- Allow repairs to be made from the very first intervention
- Take all available data into account
- Optimize inventory
- Minimize transportation costs
Engie Home Services is the French leader in the maintenance and installation of heating, ventilation and cooling equipment. The company maintains 1.6 million devices in the territory, which includes 14,000 daily interventions carried out by 3,300 technicians in 250 branches.
To meet its challenges, Engie Home Services has chosen Vekia’s APS with the ambition of no longer putting up with their Supply Chain, but rather managing it from start to finish. Stéphane Moillic, Supply Chain Director, led the project in collaboration with Vekia. “What we liked about the tool was its ease and speed of implementation. It’s a pleasure for a CIO.” Being a SaaS-based solution, it was quickly deployed and implemented by the teams. Previously, each of the agencies placed orders directly with the various suppliers.
Today, Vekia’s solution takes into account a wide variety of data (supplier constraints, transport costs, parts’ prices, etc…), while offering optimal supply / replenishment suggestions based on a demand forecast calculated over 12 weeks.
"What is also interesting, is that the profession has evolved at the supply center’s level, moving from a role of taking orders to a role of informed decision-making thanks to the different proposals that the tool can make. It is Artificial Intelligence serving human intelligence".
Stéphane Moillic, Supply Chain Director
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